FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Treat your curly texture hair as your own. Use sulfate-free shampoo and conditioner regularly. Apply a dime-sized amount of oil after washing and let your hair air dry for the best results.

Currently, we do not offer expedited shipping options.

Due to the nature of our business, refunds are not accepted. If you receive the wrong item(s), returns are accepted, but you will be responsible for the shipping fee. Please double-check your order before making payment. For more details, read our policies on the policy page.

Our processing time is typically 3-5 business days. During sales periods, it may take an additional 5 business days before your order is shipped. Once shipped, you should receive your order within 2-3 business days.

Yes the hair can be colored/dyed. At times the chemicals in some products may loosen the curl pattern. Be sure to apply a generous amount of moisturizer to the hair after coloring/dying the hair.

Most customers receive their hair within 4-7 business days from the order date. Please plan accordingly and allow time for delivery. While we strive to provide the best service, we have no control over USPS delays or weather-related conditions.

Yes you can straighten & re-curl the hair. Unfortunately our kinky (goddess curly) texture will not get bone straight. It is full of texture and will mimic a KINKY STRAIGHT texture.We recommend using heat protectant to all our hair before applying heat & proper hair care should always be applied.