Question 1

How should I care for my curly texture hair?

Accepted Answer

Treat your curly texture hair as your own. Use sulfate-free shampoo and conditioner regularly. Apply a dime-sized amount of oil after washing and let your hair air dry for the best results.

Question 2

Can I pay extra to expedite my order?

Accepted Answer

Currently, we do not offer expedited shipping options.

Question 3

What is your return and refund policy?

Accepted Answer

Due to the nature of our business, refunds are not accepted. If you receive the wrong item(s), returns are accepted, but you will be responsible for the shipping fee. Please double-check your order before making payment. For more details, read our policies on the policy page.

Question 4

What is the expected delivery time during a sales event?

Accepted Answer

During sales events, processing typically takes 3-5 business days, with an additional 5 business days for shipping. Once shipped, delivery is expected within 2-3 business days.

Question 5

Is it possible to dye or color the hair?

Accepted Answer

Yes, you can dye or color the hair. However, some products may loosen the curl pattern. Ensure you apply a generous amount of moisturizer after coloring.

Question 6

When will I receive my order if I placed it today?

Accepted Answer

Most customers receive their hair within 4-7 business days from the order date. Please plan accordingly and allow time for delivery. While we strive to provide the best service, we have no control over USPS delays or weather-related conditions.

Question 7

Can I straighten each texture?

Accepted Answer

Yes you can straighten & re-curl the hair. Unfortunately our kinky (goddess curly) texture will not get bone straight. It is full of texture and will mimic a KINKY STRAIGHT texture.We recommend using heat protectant to all our hair before applying heat & proper hair care should always be applied.

Question 8

How long will my hair last?

Accepted Answer

With proper hair care our hair last 2+years."

FREQUENTLY ASKED QUESTIONS

Frequently asked questions